ePlatform Privacy Policy
Introduction
At ePlatform, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.
Information We Collect
We may collect the following types of information:
- Contact details (name, email, phone)
- Business information (clinic name, address)
- Login credentials and service usage data
- Support communications
- Billing and payment details
- IP address, browser type, device info, and interaction with our Services
Use of Information
We use your information to:
- Provide, maintain, and improve our services
- Communicate with you about updates, offers, or support
- Process billing and manage subscriptions
- Analyze website and platform usage patterns to improve user experience
- Secure our systems and prevent fraud
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and understand usage behavior. You may control cookie settings through your browser.
International Data Transfers
We use third-party platforms (e.g., GoHighLevel & Closebot) whose servers are located in the United States. As such, your data may be accessed, processed, or stored outside Canada. While these providers apply strong security measures, your information may be subject to lawful access by U.S. authorities.
By using our services, you consent to the transfer and storage of your personal information outside Canada.
Data Sharing
We do not sell or share your personal data with third parties. We may only disclose information when required by law, to protect our legal rights, or with your explicit consent.
Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Request corrections
- Withdraw consent (where applicable)
- Request deletion (subject to legal limitations)
- Request data portability (where applicable)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact our Privacy Officer below.
Security Measures
We use industry-standard encryption, secure infrastructure, and access controls to protect your data. While we strive to secure your information, no system can guarantee 100% protection.
In the event of a breach involving real risk of significant harm, we will notify affected individuals and report to the appropriate privacy authorities.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will delete it promptly.
Privacy Officer Contact
Privacy Officer: Chris Eder
Email: [email protected]
Mailing Address: 38 Citadel Crest Green NW, Calgary AB, Canada T3G 4W5
Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services means you accept any changes. The effective date will reflect the most recent update.
Strategic Solutions, Real Results
ePlatform helps you attract & close more customers. We give you all the tools, systems, & guidance you need to grow your business on autopilot.
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