Last updated: November 9, 2026
1.1 These Terms of Service (the "Terms") are a binding agreement between ePlatform, of Calgary, Alberta ("ePlatform", "we", "us") and the business that signs up for our services ("you" or the "Customer").
1.2 You accept these Terms when you check the box at checkout, pay for a plan, or use the Services, whichever comes first. If you accept on behalf of a business, you confirm you have authority to bind it.
1.3 Our Services are for businesses only, not for personal or household use.
1.4 Definitions:
2.1 We provide the Services described in your Plan. Features may change over time as we and our technology providers improve the platform.
2.2 Setup or onboarding sessions included in your Plan are one-time. Extra setup, custom builds or ongoing management are quoted separately.
2.3 You are responsible for your Account logins, for everyone you give access to, and for all activity in your Account and its sub-accounts.
2.4 Support is available through live chat, email at [email protected] and booked calls. Response times are not guaranteed unless your Plan says otherwise.
3.1 Subscriptions renew automatically every month on your Billing Date until you cancel under section 4. By accepting these Terms you authorize us to charge your payment method on file for each renewal.
3.2 Usage Fees are separate from your Plan. Your Account keeps a prepaid usage wallet. When the wallet falls below its threshold, we automatically recharge it from your payment method on file. Current rates are listed on our pricing page and may change with 30 days' notice.
3.3 Prices are in Canadian dollars unless stated otherwise, plus applicable taxes. Some Usage Fees are set by providers in US dollars and converted.
3.4 If a payment fails, we may retry it, pause usage features, or suspend the Account until it is paid. Unpaid amounts stay owing after suspension or cancellation.
3.5 Overdue amounts bear interest at 1.5% per month (19.56% per year), or the highest rate allowed by law if lower.
4.1 How to cancel. To cancel, email [email protected] from the email address on your Account, with your business name and the words "cancel my subscription". This is the only way to cancel.
4.2 What doesn't count. Messages through the live chat, the AI assistant, social media, text or phone are not cancellation requests. Our chat assistant cannot cancel subscriptions and will direct you to email.
4.3 Timing. We confirm every cancellation by email within 3 business days. If you don't get a confirmation, your request may not have arrived; email again. A request received at least 3 business days before your next Billing Date stops that renewal. Otherwise, cancellation takes effect after that renewal.
4.4 After cancelling. Your Account stays active until the end of the period you've paid for, then it is closed and its data deleted (see our Privacy Policy). Usage keeps being charged while the Account is active. Ask us if you want everything turned off sooner.
4.5 No refunds. Subscription fees, setup fees and Usage Fees already charged are non-refundable, including for partial months, unused features or a period in which you did not use the Services. Any exception is at our discretion and must be in writing.
5.1 If you think a charge is wrong, email [email protected] first. We will review it and reply within 5 business days.
5.2 You agree not to dispute a charge with your bank or card issuer for Services that were provided under these Terms, including charges made before you cancelled under section 4.
5.3 If you file a chargeback, we may suspend your Account at once and submit your account records to your card issuer, including these Terms, your acceptance of them, your billing history, your usage logs and your messages with us.
5.4 If a chargeback is decided in our favour, or found to be unfounded, you will pay the disputed amount, any dispute fees we were charged, and reasonable costs of collecting it.
6.1 Lawful messaging. You are responsible for every text, email, call and message sent from your Account. You must have the consent your contacts' laws require, including Canada's Anti-Spam Legislation (CASL) and, for US numbers, the TCPA. You must honour opt-outs promptly.
6.2 Registration. Text messaging may require carrier registration (such as A2P 10DLC). You will give accurate business information for it and pay the registration and carrier fees shown on our pricing page.
6.3 Your content and data. You are responsible for the contacts, content and data you upload, and for having the right to use them.
6.4 Not allowed. You will not use the Services to send spam, deceive or harass people, break the law, infringe others' rights, spread malware, or try to break into or overload our systems or our providers' systems.
6.5 We may remove content or pause messaging that we reasonably believe breaks this section, and we will tell you when we do.
7.1 AI features (chat AI, voice AI, booking and follow-up) generate responses automatically and can make mistakes. You are responsible for reviewing their setup, their knowledge base and how they speak to your customers. Do not rely on them for medical, legal, financial or emergency advice.
7.2 Third-party providers. The Services run on technology from third parties, including our CRM platform provider, telecom carriers, payment processors and AI model providers. Their outages, changes or fees may affect the Services. Your data may be stored and processed outside Canada, including in the United States.
7.3 Your data. You own your data. We use it only to provide and support the Services, as described in our Privacy Policy. You can export your data before your Account closes.
7.4 Records. We keep billing records, account activity, usage logs and chat transcripts, and may use them to support billing, resolve disputes and meet legal obligations.
8.1 Our property. We and our licensors own the Services, software, templates and materials we provide. You get a limited, non-transferable right to use them while your subscription is active. Websites and content you create stay yours.
8.2 No guarantees. The Services are provided "as is" and "as available". We do not guarantee uninterrupted service, message delivery, leads, bookings or revenue.
8.3 Limit of liability. To the extent the law allows, we are not liable for indirect, incidental or consequential losses, including lost profits, data or business. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.
8.4 Indemnity. You will cover our reasonable losses and legal costs from claims caused by your content, your messaging, or your breach of these Terms.
9.1 Suspension. We may suspend or close your Account for non-payment, a chargeback, a breach of section 6, or a legal or security risk. Where reasonable, we will warn you first.
9.2 Our cancellation. We may end your subscription with 30 days' written notice for any reason, and refund any prepaid fees for the unused period.
9.3 Changes to these Terms. We may update these Terms. We will email you at least 30 days before a material change takes effect. If you keep using the Services after that date, you accept the change; if you don't agree, you may cancel under section 4 before it takes effect.
9.4 Governing law. These Terms are governed by the laws of Alberta and the federal laws of Canada that apply there. You agree that the courts of Alberta, sitting in Calgary, have exclusive jurisdiction over any dispute.
9.5 General. These Terms and our Privacy Policy are the whole agreement between us. If any part is found unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. You may not transfer your Account without our written consent.
9.6 Notices and contact. We send notices to your Account's email address. You send notices, including cancellations, to: ePlatform, Calgary, Alberta, Canada. [email protected] · (587) 608-5606