ePlatform Terms & Conditions
Introduction
Welcome to ePlatform. These Terms and Conditions ("Terms") govern your use of our software and digital marketing services ("Services"). By accessing or using our website and Services, you agree to comply with these Terms.
User Responsibilities
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Compliance: You must comply with all applicable laws, including data protection and privacy regulations, when using our Services.
Respectful Conduct: Customers must treat ePlatform employees with respect. Abusive, harassing, or inappropriate behavior towards our staff will not be tolerated and may result in the immediate termination of your services without refund.
Intellectual Property
Ownership: All software, content, and materials provided by ePlatform are the property of ePlatform or its licensors. Users are granted a limited, non-exclusive license to use them for their intended purpose.
Restrictions: You may not reverse engineer, decompile, or otherwise attempt to extract source code from our software.
Use of Our Website and Services
Lawful Purposes: You may use our website and software only for lawful purposes and in accordance with these Terms.
Prohibited Conduct: You agree not to use our website and Services:
- To violate any applicable law or regulation.
- To engage in conduct that restricts or inhibits anyone's use or enjoyment of the website and software.
- To impersonate ePlatform, an employee, another user, or any other person or entity.
- To upload, transmit, or distribute any unlawful, defamatory, obscene, pornographic, or otherwise objectionable content.
- To transmit any malicious software or code, or interfere with the operation of our website and software.
Service Availability and Updates
Uptime Guarantee: We strive to maintain a high level of service availability but do not guarantee uninterrupted access.
Modifications: ePlatform reserves the right to modify or discontinue the Services with reasonable notice.
User Content
Responsibility: You are responsible for all content you upload or share through our Services. You must ensure it does not violate any laws or third-party rights.
License: By submitting any content, you grant ePlatform a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit such content.
Confidentiality
ePlatform respects the confidentiality of its users' data and information. We will use commercially reasonable measures to protect the confidentiality of any non-public information that you provide to us.
Refund and Cancellation Policy
Refunds: We do not offer refunds for our services. If you submit a cancellation request in writing before your next scheduled payment, we will not charge you for that payment.
Cancellations: All subscriptions are no-contract and clients can cancel with a minimum of 30 days' notice from their next billing date. Ensure all media assets, customer lists, and other data are transferred or removed before cancellation. Suspensions are limited to 90 days, after which billing resumes.
Limitation of Liability
To the maximum extent permitted by applicable law, ePlatform or its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data.
Governing Law
These terms and conditions and any disputes arising out of or related to your use of our website shall be governed by and construed in accordance with the laws of Canada.
Changes to These Terms
We reserve the right to modify or replace these terms and conditions at any time. Material changes will be determined at our sole discretion.
Rates for Communication and AI Usage
To give you a sense, with just $10 USD, you can get roughly 385 call minutes, or 665 text segments, or 7145 emails. Here's a breakdown:
Call Minutes: $0.026/min to make and $0.017/min to receive
Phone Numbers: $2.30/month
Text Messages: $0.015/segment (160 characters per segment)
Conversation AI: $0.01/message
Emails: $0.0014/email
Email Verifications: $0.002625/verification
Premium Workflow Actions: $0.0105/action
Content AI: $0.0945/1000 words and $0.063/image
Workflow AI: $0.0315/action
Please note: Communication & AI rates are billed in USD, while the software account subscription rates are in CAD.
Payment Terms
Fees and Payment: You agree to pay all fees associated with the Services in accordance with the pricing and payment terms specified at the time of purchase.
Late Payments: Late payments may result in the suspension or termination of Services. You are responsible for all costs of collection, including reasonable legal fees.
Contact Information
If you have any questions or concerns about these Terms, please contact us at [email protected]
Strategic Solutions, Real Results
ePlatform helps you attract & close more customers. We give you all the tools, systems, & guidance you need to grow your business on autopilot.
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